Summary: By using Cletica you agree to these terms. You own your data. We provide the platform. You may cancel anytime and get a refund within 30 days of your first payment. Don't use Cletica to send spam or collect data unlawfully.
By accessing or using the Cletica platform at cletica.com (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you may not use the Service.
These Terms constitute a legally binding agreement between you (or the organization you represent, "Customer") and Cletica LLC, a limited liability company registered in Georgia under identification number 447018904 ("Cletica", "we", "us").
If you are accepting these Terms on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.
Cletica is a multi-tenant SaaS platform that enables customers to:
The Service is provided "as is" subject to these Terms. We reserve the right to modify, suspend, or discontinue any feature with reasonable notice.
To use Cletica you must create an account with a valid email address. You agree to:
You must be at least 18 years old to create an account. One account may represent one organization. You may invite team members up to the limit of your subscription plan.
We reserve the right to suspend or delete accounts that violate these Terms or remain inactive for more than 24 months.
Availability and sanctions. The Service is not offered in the Russian Federation, the Republic of Belarus or mainland China, and we do not accept registrations or payments from these countries. You may not use the Service if you are located in, or ordinarily resident in, a country or territory subject to comprehensive sanctions, or if you are listed on, or owned or controlled by a person listed on, any sanctions list maintained by the United Nations, the European Union, the United Kingdom or the United States. We may suspend or close accounts that do not meet these requirements.
You may use Cletica only for lawful purposes and in accordance with these Terms. You agree not to:
Important: You are solely responsible for your surveys and the data you collect from respondents. This includes obtaining any required consent, providing appropriate privacy notices, and complying with applicable data protection laws (GDPR, CCPA, etc.) in your jurisdiction.
Quiz contests and prizes. If you run a quiz contest with prizes, you are the organizer of that contest and its sole promoter. You are responsible for the prizes, their delivery and value, the contest rules you publish, and for complying with the laws that apply to contests and promotions where your participants are located, including any registration, tax or disclosure requirements. Cletica only provides the tools to run the contest and to send the prize you uploaded to the winner. Prizes in Cletica are awarded for results only (places or a minimum score); the Service does not support random draws, lotteries or sweepstakes, and you may not use it to run them. Contest participants' email addresses are used only to deliver prizes and are deleted after the prize period.
Cletica offers the following subscription plans:
| Plan | Price | Surveys | Responses/mo | Members |
|---|---|---|---|---|
| Free | Free | 10 | 100 | 1 |
| Basic | $15 / month | Unlimited | 500 | 1 |
| Starter | $29 / month | Unlimited | 1,000 | 3 |
| Pro | $69 / month | Unlimited | 10,000 | 10 |
| Enterprise | $149 / month | Unlimited | 50,000 | 40 |
Plan features and limits are described on our pricing page. We reserve the right to change pricing with 30 days' notice to existing subscribers.
Subscriptions are billed in advance, monthly or annually depending on the billing period you choose. Payments are processed by Paddle, our Merchant of Record. By subscribing, you authorize Paddle to charge your payment method on a recurring basis.
Usage limits reset on your billing anniversary date each month. Exceeding a limit may result in access restrictions until the next billing period.
Paddle, as Merchant of Record, is responsible for calculating and remitting applicable taxes (VAT, GST, sales tax) on our behalf. The price you see at checkout is the final price inclusive of applicable taxes.
We offer a 30-day money-back guarantee on your first payment for any paid plan, monthly or annual. If you are not satisfied within 30 days of your initial subscription, you can request a full refund.
Renewal payments can be refunded within 14 days of the renewal date. If you cancel in the middle of a billing period, we do not refund the unused part of that period.
One-time add-on packs (additional responses, AI credits, course learners) can be refunded within 14 days of purchase, provided the pack has not been used.
To request a refund, email [email protected] or use the link in your Paddle receipt email (paddle.net). Refunds are issued by Paddle to your original payment method.
To cancel your subscription, you can do so at any time from your account settings or by contacting support. After cancellation, you retain access to your plan until the end of the current billing period.
You own your data. All surveys, questions, respondent answers, and contacts you create or import remain your property. Cletica does not claim ownership of your content.
By using the Service, you grant Cletica a limited, non-exclusive license to store, process, and display your content solely to provide the Service to you.
You represent and warrant that you have all necessary rights, licenses, and permissions for any content you create, upload, or generate through the Service — including content generated using our AI features — and that such content does not infringe or violate the intellectual property, privacy, or other rights of any third party. You are solely responsible for the legality and originality of your content; Cletica does not review or verify user-generated or AI-generated content for originality or legal compliance before it is published or shared.
You are responsible for maintaining backups of your data. We provide CSV export functionality for this purpose. We are not liable for data loss resulting from your own actions or third-party failures outside our reasonable control.
Upon account termination, your data will be retained for 30 days (allowing you to request an export), after which it will be permanently deleted.
When you use Cletica to collect personal data from your respondents, you act as the data controller and Cletica acts as a data processor on your behalf.
As a data controller, you are responsible for:
Sub-processors. You authorize us to engage the sub-processors listed in section 5 of our Privacy Policy, including Anthropic for AI features. We will notify you by email or by a notice in the platform at least 14 days before adding or replacing a sub-processor that processes respondent data. If you object on reasonable data-protection grounds and we cannot resolve the objection, you may cancel your subscription before the change takes effect and receive a pro-rated refund for the unused portion of your billing period.
AI features. AI features send to Anthropic only the content described in the Privacy Policy; individual responses and answers to open-ended questions are not sent. You are responsible for not including special categories of personal data (Article 9 GDPR) or other sensitive personal data in content you submit to AI features, and for having a lawful basis for any personal data you do include.
Our processing of respondent data is governed by our Privacy Policy and, for Enterprise customers requiring a signed agreement, a separate Data Processing Agreement (DPA) available upon request at [email protected].
The Cletica platform, including its software, design, trademarks, and documentation, is owned by Cletica and protected by intellectual property laws. Nothing in these Terms grants you ownership of Cletica's intellectual property.
You may not copy, modify, distribute, sell, or lease any part of the platform, or reverse-engineer or extract the source code, except as permitted by applicable law.
The Cletica name, logo, and wordmark are trademarks of Cletica LLC. You may not use them without our written permission.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLETICA DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, error-free, or free of viruses. We do not warrant the accuracy, completeness, or usefulness of any data or results produced by the Service.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CLETICA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE.
IN NO EVENT SHALL CLETICA'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO CLETICA IN THE 12 MONTHS PRIOR TO THE CLAIM, OR (B) $100 USD.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so the above may not fully apply to you.
You agree to defend, indemnify, and hold harmless Cletica and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:
By you: You may cancel your subscription or delete your account at any time from account settings. Cancellation takes effect at the end of the current billing period.
By Cletica: We may suspend or terminate your account immediately if you violate these Terms, or with 30 days' notice for any other business reason. In the event of termination for cause, no refund will be provided.
Upon termination, your right to use the Service ceases. We will retain your data for 30 days after termination, during which you may request an export, then permanently delete it.
Sections 7, 9, 10, 11, and 12 survive termination of these Terms.
These Terms are governed by the laws of Georgia, without regard to conflict-of-law principles.
Any disputes arising under these Terms shall be resolved in the competent courts of Georgia.
We may update these Terms from time to time. When we make material changes, we will notify you by email (at the address associated with your account) or by posting a prominent notice in the platform at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.
If you do not agree with any changes, you may cancel your subscription before the effective date and receive a pro-rated refund for the unused portion of your current billing period.
Questions about these Terms or our policies: